bio of paul ferrante

Paul S. Ferrante

Knowledge and Skills


12 Years working in the IT Field
10 Years Help Desk Desktop/Remote Site Experience supporting 350+ users at multiple Fed. Gov. installations
Skilled in Windows 2000, XP, Vista and Windows7 Desktop Operating Systems
Proficient knowledge with Active Directory
Knowledgeable in LINUX (Fedora), Windows Server 2003 and Windows 2007 Server OS
Microsoft Office Suite (to Include Outlook, MS Excel and MS Access)
Blackberry Installation and Troubleshooting
Nearly 3 years of Audio/3Visual support, including Video Teleconferencing setup/support/troubleshooting
HTML, WYSIWYG, GUI experience
Assembly languages for Intel's 8086 processor and descendants
Working knowledge of J++/Java, C and C++ Programming
Active Secret Security Clearance

Work Experience

Technologist January 2012 – May 2013
Military Sales & Service Co. Sheppard AFB, TX
Product Representative for Microsoft, Cisco, Western Digital, Toshiba, Lexmark, Bose, and Fuji Film.

PC/Field Technician May 11, 2010 – June 4, 2010
TEK Systems Fort Sill, OK
Maintained Product Control of Government Equipment for Major Upgrade of HMMWV Radio Equipment returning to CONUS from Combat Operations

Operational Data Collector/Computer Operator January 4, 2010 – February 26, 2010
QinetiQ North America Fort Sill, OK
Primary duties as an Operational Data Collector include monitoring field artillery fire missions from initiation to completion and providing a detailed report on any system/equipment failures or anomalies. In addition to monitoring the flow of the fire mission, I conducted interviews with military personnel operating equipment for investigative purposes and analysis. All information was condensed and provided to senior test personnel for use in evaluation of munitions/procedures/system functions/equipment. Additional duties include the reduction of video gathered from military equipment during operational testing.

Help Desk/NOCC Operator July 2008 – May 2009
KGS Springfield, VA
Monitor Main Frame and Windows Based server. Instigate trouble tickets for calls and email and expedite them to appropriate individuals for troubleshooting. Federal Government Contract.

Tier II Technician September 2003 – February 2008
CACI, INC.-FEDERAL Arlington, VA
Specialized in configuration installation and support of Windows NT Server 4.0 & Windows Server 2000 and Client Workstations in Windows 2000, XP and Vista. Other duties include VTC (Video teleconferencing) support. This includes working with vendors to setup, test, maintain and start video teleconferencing sessions for or customers. Blackberry troubleshooting and support. Microsoft Office Suite support. Other responsibilities include researching changes in PC hardware and software and providing updates that can improve performance or resolve problems. Also evaluate hardware and software as required. Federal Government Contract.

Systems Engineer August 2001 – September 2003
CACI, INC.-FEDERAL Arlington, VA
Specialized in configuration installation and support of Windows NT Server 4.0 & Windows Server 2000 and Client Workstations in Windows 2000, XP and Vista. Other duties include VTC (Video teleconferencing) support. This includes working with vendors to setup, test, maintain and start video teleconferencing sessions for or customers. Blackberry troubleshooting and support. Microsoft Office Suite support. Other responsibilities include researching changes in PC hardware and software and providing updates that can improve performance or resolve problems. Also evaluate hardware and software as required. Federal Government Contract.

Senior Programmer/Analyst April 2001 – August 2001
Tech Resources Reston, VA
Contract employee to CACI, INC.-FEDERAL on Government contact at The Pentagon.
Modified or enhanced microcomputer based software to interface with new releases of operating systems. Performed engineering analysis on commercial microcomputer based software and determined functional application within the ODCSLOG (Office Of The Deputy Chief Of Staff For Logistics) functional and technical environment

NOC Engineer November 2000 – April 2001
Interliant, Inc. Vienna, VA
Responsible for monitoring about 1,000 web servers and reacting to problems, rebooting servers, restarting services, escalating problems that cannot be handled to System Administrators and documenting the process. The servers run on Win NT, Win 2000, Red Hat Linux, SUN Solaris and IBM AIX. They use MS IIS and Apache and Oracle HTTP services and other application software. Monitoring is mostly for ICMP Ping and HTTP but sometimes includes FTP, SMTP, POP3 and even specific strings on html pages or responses from database connections.

Help Desk Technician November 1999 - June 2000
Stream International Beaverton, OR
Provided Telephone Technical assistance to customers using Windows 95/98, Windows NT/2000 or MacOS 7.5 or better in the setup and trouble shooting of TCP/IP, DNS and other connection problems with the @home cable Internet Service.

Tape Admin February 1999 - October 1999
America Online Dulles, VA
Performed Tape Backups and Restores, as needed on Stratus, Tandem and ATL machines.
Familiar with use of Veritas Open Vision software.

Contractor August 1998 - December 1998
UUNET Technologies. Fairfax, VA
PBuilt Computer Data Center including assembly of UNIX and NT hardware, installation of NT software setting up of computers in racks and wiring for networks.

CAD Operator May 1994 - June 1998
Dana F. Perkins, Inc. Tewksbury, MA
PCreate and update drawings from information and material received from Engineers and Surveyors using AutoCAD 13/14 with Softdesk Civil Engineering add-on software.
Maintained and upgraded hardware and software for a win95/98 based 10 station Novell LAN.

Security Supervisor 1992-1993/td>
Wells Fargo Security Medford, MA
Managed Wells Fargo Security Guards in the Boston and Eastern Massachusetts Area.
Maintained working relationship with clients and handled any problems and special needs that might arise.
Covered shifts when unable to find a replacement for Security Guard when needed

Stock Person 1990-1991
County Market Crawfordsville, IN
Stocked grocery shelves. Assisted with bagging and transportation of groceries to car for customers.

Computer Lab Assistant 1987-1989
Burlington County College Ft. Dix, NJ
Maintained and serviced Burlington County College's Ft Dix Annex lab computers.
Assisted and advised students with computer related questions.

Combat Medical Specialist 1983-1987
US Army Hanau, Germany

Education
•1997-1998 Boston University BS in Computer Science in progress
•1992 Bunkerhill Community College EMT Training and Certification
•1987-1989 Burlington County College AS Degree Program in Physics
• 02/84 - 05/84 US Army AIT Medical Specialist